PLEASE READ THESE TERMS CAREFULLY. This website is owned and operated by Ordinary Goods Members’ Club. If you have any questions, feel free to reach out to us at hello@ogmembersclub.com.
Social Media
We do monitor our social media channels, but we do not provide customer service or order support through them. For anything related to your order, please contact us directly via email: hello@ogmembersclub.com.
Purchasing from Our Website
By placing an order on ogmembersclub.com, you confirm that you have read and agreed to these terms. If you have any questions or concerns, contact us before ordering.
Payment must be received in full before your order is confirmed. Once payment is processed, we will send you an email confirmation. This confirmation represents a legally binding contract between us.
Shipping
We currently ship within the UK only. All UK orders are shipped free of charge using Royal Mail.
Orders are typically dispatched within 1–3 working days, and delivery usually takes 2–4 working days from the date of dispatch. While we aim to meet these timeframes, please note that they are estimates and delays may occur due to external circumstances beyond our control.
If your order has not arrived within 7 working days from dispatch, please contact us at hello@ogmembersclub.com and we’ll be happy to help.
Availability
All items are subject to availability. If your selected item is out of stock, we will contact you with the option to receive a refund or exchange.
Order Changes
We are unable to make changes to an order once it has been placed. If you wish to cancel or amend an order, please wait for it to arrive and follow our returns process.
Returns
To return an item, please visit our Returns Page and follow the instructions provided. Refunds are issued to your original payment method within 5–10 working days of receiving your return. You’ll receive an email confirmation once it’s processed.
Received the Wrong or a Faulty Item?
We’re sorry about that. Email us at hello@ogmembersclub.com and we’ll make it right as quickly as we can.
VAT
All prices include VAT where applicable.
Product Descriptions
We strive to make all descriptions as accurate as possible. Colours and textures may vary slightly depending on your device. For further details about any product, please email us.
Privacy
For details on how we collect and use your information, see our Privacy Policy.
Updated: July 2025